Bamishe Awolesi
IT Systems and Identity Specialist
Austin, US.About
Highly accomplished IT Systems and Identity Specialist with over 6 years of progressive experience managing Microsoft 365 and cloud infrastructure for up to 1,400 users. Expert in Identity Management and Microsoft Entra ID, consistently maintaining 99.9% uptime and significantly improving incident resolution velocity by 22%. Proven leader in optimizing device lifecycle management and implementing standardized controls that reduced configuration-related escalations by 31%.
Work
INKIND CAPITAL
|Senior M365 Administrator
Austin, Texas, US
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Summary
Led comprehensive Office 365 administration for 1,400 users, managing Exchange Online, Teams, and Microsoft Intune to ensure seamless service delivery and high availability.
Highlights
Led comprehensive Office 365 administration for 1,400 users, managing Exchange Online, Teams, and Microsoft Intune to ensure seamless service delivery and high availability.
Resolved an average of 65 complex systems administration tickets weekly, ensuring rapid service restoration within defined response windows.
Streamlined user permission and mail flow management across 900 accounts, reducing repeat configuration requests by 28% through standardized provisioning.
Proactively analyzed patching impacts across 4 environments, safeguarding stability for critical SaaS applications and integrated business tools.
Documented 120 configuration changes, enhancing audit readiness and ensuring adherence to healthcare-aligned compliance requirements.
Collaborated with 6 security and infrastructure teams to implement Microsoft-recommended controls, ensuring tenant alignment with governance standards.
Mentored 4 administrators and facilitated weekly platform updates, significantly improving internal incident resolution accuracy across on-call rotations.
Automated repetitive user lifecycle tasks and enhanced identity management efficiency using PowerShell scripting.
HOP DODDY BURGER AND BAR
|M365 Administrator
Austin, Texas, US
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Summary
Managed Microsoft 365 administration for 850 users, resolving identity and access issues and implementing security configurations across multiple locations.
Highlights
Managed end-to-end Microsoft 365 administration for 850 users, encompassing Exchange Online, Teams, SharePoint, and OneDrive for Business.
Resolved over 300 monthly identity and access issues across 25 locations utilizing Microsoft Entra ID and DNS, ensuring continuous user productivity.
Partnered with 5 vendors and internal teams to provide critical support during major incidents, contributing to maintaining annual uptime above 99.9%.
Strengthened corporate access controls by implementing multi-factor authentication (MFA) integrations and robust security configurations for all users.
Oversaw the complete device lifecycle, including imaging and deployment, for a mixed fleet of laptops across multiple locations.
SAP
|M365 Support Administrator
Newtown Square, Pennsylvania, US
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Summary
Managed daily support tickets for remote users, resolving hardware and software issues and streamlining IT operations through documentation and training.
Highlights
Managed and resolved 20+ daily support tickets through enterprise ticketing systems, addressing hardware and software issues for remote users efficiently.
Delivered user guidance sessions to 12 departments, boosting staff adoption and effective utilization of OneDrive, SharePoint, and Teams features.
Maintained comprehensive technical documentation and runbooks, significantly streamlining IT operations and enhancing knowledge sharing across the team.
GENERAL DYNAMICS INFORMATION TECHNOLOGY
|Junior M365 Administrator
Austin, Texas, US
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Summary
Initiated incident escalation procedures and provided device support for 200 end users, resolving Windows and Mac application issues.
Highlights
Initiated and documented incident escalation procedures for 40 weekly tickets, ensuring consistent resolution steps within enterprise service platforms.
Provided comprehensive device support for 200 end users per shift, effectively troubleshooting Windows and Mac application issues.
Education
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Master of Science
Information Technology with Specialization in Project Management
BABCOCK UNIVERSITY
Bachelor of Science
Management information system
Certificates
Project Management Professional (PMP)
Issued By
Project Management Institute (PMI)
CCNA
Issued By
Cisco
CompTIA Security +
Issued By
CompTIA
Amazon Solution Architect Associate (AWS)
Issued By
Amazon Web Services (AWS)
Skills
Identity & Access Management
Microsoft Entra ID, Identity Management, Multi-factor Authentication (MFA), Active Directory, Azure Active Directory.
Systems & SaaS Administration
Office 365, SaaS Administration, Jira Service Manager, Exchange Online, Microsoft Teams.
Endpoint & MDM Solutions
Device Lifecycle, Microsoft Intune, JAMF Pro, MDM Tools, Mixed Fleet Management (Mac/Windows).
IT Operations & Infrastructure
PowerShell, Cloud Infrastructure, HIPAA Compliance, Systems Administration, Technical Documentation.